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Discover Frequently Asked Questions
General
What is Prime Logistics Network Subscription?
PLNworld website is a global platform that connects various logistics businesses, such as freight forwarders, NVOCCs, traders, warehousing companies, and more, facilitating collaboration, networking, and access to exclusive industry events and tools.
Who can join the network?
Businesses from the logistics sector including but not limited to Freight Forwarders, NVOCCs, Traders (Importers/Exporters), Warehousing, Customs Brokerage, Special Projects, 3PL and Hazardous Materials Transport.
What are the membership tiers?
- Gold: Basic access to the network, limited promotions, and event participation.
- Platinum: Enhanced access, more promotional opportunities, and discounts for events.
- Diamond: Top-tier membership with full access to the network, priority support, and maximum-discounted promotional and sponsorship opportunities.
Membership and Subscription
How do I register for the network?
You can join by filling out the “Join Us” form on our website, submitting the required KYC/Registration documents, and selecting your preferred subscription tier (Gold, Platinum, Diamond). You can talk to our sales agents for any clarifications and for multi-year subscriptions too.
What documents are needed for registration?
- Company registration certificate
- Proof of address
- Tax identification number
- References
- Other relevant industry certifications (For instance, specialized services like Dangerous Goods or Customs Brokerage)
What are the costs of membership?
The costs vary based on your subscription tier. Details can be obtained from our sales agents on phone or email.
Can I upgrade or downgrade my membership?
Yes, you can upgrade your membership or get multi-year subscriptions at any time by navigating to your account settings or contacting our customer service team for more clarifications.
Business Categories and Roles
What are the different business categories supported?
We cater to the following business categories:
- Freight Forwarders
- NVOCCs
- Traders (Importers/Exporters)
- Warehousing
- Special Projects (Breakbulk/Special Cargo)
- Hazardous Goods
- Customs Brokerage
- Transporters/Transport Brokerage
- 3PL providers
Can I register under multiple categories?
Yes, businesses can register under multiple relevant categories. Each role will require the supporting documents during the KYC/Registration process.
Insurance Services
What type of insurance services are available?
- Cargo Insurance: Covers risks associated with shipping goods, available based on tier.
- Liability Insurance: Provides coverage for Financial Liability or Payment Default Security, limits are as per the tier subscribed to.
- Dispute claims: We provide Dispute Insurance as part of the membership benefits for Platinum and Diamond members. This insurance helps cover the legal and administrative costs incurred during the dispute resolution process. Financial liability insurance or payment default security is part of our Essential gold plan too.
How do I file a claim?
Claims can be filed by uploading necessary documents directly to the member dashboard under the “Claims” section. Follow the instructions provided for a seamless process.
Events and Conferences
What events are available for members?
Members have access to virtual meetings, industry conferences, seminars, and exclusive networking events.
How do I register for an event?
You can register for events through the “Events & Conferences” section of your dashboard. Diamond and Platinum members receive early-bird discounts and priority registration.
What mobile tools are available for event management?
We offer a mobile app for event scheduling, ticketing, and one-on-one kiosks. The app also supports notifications for upcoming events and seminars.
Promotional Opportunities
How can I promote my business on the platform?
Businesses can promote themselves via:
- Listings on the main portal
- Feature placements during monthly virtual meetings
- Sponsored banners, kiosks, and merchandise at events (Platinum and Diamond members receive promotional discounts)
Are there tier-based promotional discounts?
Yes, promotional campaign discounts are available based on your membership tier, with Diamond and Platinum members receiving the highest discounts.
What channels are used for promotional campaigns?
Promotional campaigns are broadcast via WhatsApp, email, and other digital platforms, ensuring broad reach within the logistics industry, in addition to our member business promotions on our main PLN World portal.
Technology and Tools
What tools are available for members?
- Mobile App: For event scheduling, ticketing, and kiosk access.
- Document Upload System: Upload essential documents, claims, and registration paperwork through your dashboard.
- Email/WhatsApp Automation: For marketing campaigns, leads follow-ups, and notifications (Platinum and Diamond tiers only).
Is there a customer support system?
Yes, we offer tier-based customer support. Diamond members receive priority 24/7 support, while Platinum and Gold members have access to support during standard business hours.
Member Benefits
What are the benefits of becoming a member?
- Access to a global network of logistics professionals
- Inclusion in business directories for more visibility
- Invitations to industry events and conferences
- Access to cargo and dispute insurance
- Tools for promotions and digital marketing
- Tier-based customer service support
How can I network with other members?
You can network with other members through the website’s member database, at virtual meetings, and during in-person or virtual events.
Billing and Payment
What payment methods are accepted?
We accept major credit cards, PayPal, bank transfers with industry-standard payment gateways for our subscription.
Is there a refund policy?
Refunds are available primarily in cases of system failure or if the service has not been provided. Please check our full refund policy in our subscription contract.
Dispute Resolution, Insurance, and Blacklisting
What happens if there’s a dispute between members?
We offer a structured Dispute Resolution Process to handle conflicts between members. When a dispute arises, members are encouraged to first attempt to resolve the issue directly. If no resolution is reached, they can initiate a formal mediation request through the platform.
How does the mediation process work?
- Step 1: The complainant submits a claim, providing all relevant documents and details of the dispute.
- Step 2: Our internal team will review the claim and notify both parties. Mediation sessions will be scheduled within 7-10 business days.
- Step 3: A neutral mediator, provided by the platform, will facilitate discussions to help both parties reach a mutually agreeable solution.
- Step 4: If mediation succeeds, a formal agreement will be drafted, and the case is closed.
What if mediation fails or a member breaches the contract?
If mediation is unsuccessful, and one party is found in violation of the agreed contract terms, the following steps are taken:
- Escalation: The case may be escalated to our legal department for further review.
- Blacklisting: If a breach is confirmed and no further action can resolve the issue, the violating party may be blacklisted from the network. Blacklisted members lose their privileges, including access to the network, events, and promotional opportunities.
- Notification: Other network members will be notified of the blacklisting, ensuring transparency across the platform.
What type of insurance covers dispute claims?
We provide Dispute Insurance as part of the membership benefits for Platinum and Diamond members. This insurance helps cover the legal and administrative costs incurred during the dispute resolution process.
How does blacklisting work, and what are the consequences?
- Immediate Suspension: Once a member is blacklisted, their account is immediately suspended, and they are removed from the member directory.
- Public Record: The blacklist is visible to all members to ensure transparency and prevent future collaborations with defaulting parties.
- Reinstatement: Blacklisted members may only be reinstated if the breach is resolved to the satisfaction of both parties and the network’s standards like overdue payment clearance and a fresh contract signing with PLNWorld.