PLNworld website is a global platform that connects various logistics businesses, such as freight forwarders, NVOCCs, traders, warehousing companies, and more, facilitating collaboration, networking, and access to exclusive industry events and tools.

Businesses from the logistics sector including but not limited to Freight Forwarders, NVOCCs, Traders (Importers/Exporters), Warehousing, Customs Brokerage, Special Projects, 3PL and Hazardous Materials Transport.

• Gold: Basic access to the network, limited promotions, and event participation.
• Platinum: Enhanced access, more promotional opportunities, and discounts for events.
• Diamond: Top-tier membership with full access to the network, priority support, and maximum-discounted promotional and sponsorship opportunities.

You can join by filling out the “Join Us” form on our website, submitting the required KYC/Registration documents, and selecting your preferred subscription tier (Gold, Platinum, Diamond).  You can talk to our sales agents for any clarifications and for multi-year subscriptions too.

• Company registration certificate
• Proof of address
• Tax identification number
• References
• Other relevant industry certifications (For instance, specialized services like Dangerous Goods or Customs Brokerage)

The costs vary based on your subscription tier. Details can be obtained from our sales agents on phone or email.

Yes, you can upgrade your membership or get multi-year subscriptions at any time by navigating to your account settings or contacting our customer service team for more clarifications.

We cater to the following business categories:

• Freight Forwarders
• NVOCCs
• Traders (Importers/Exporters)
• Warehousing
• Special Projects (Breakbulk/Special Cargo)
• Hazardous Goods
• Customs Brokerage
• Transporters/Transport Brokerage
• 3PL providers

Yes, businesses can register under multiple relevant categories. Each role will require the supporting documents during the KYC/Registration process.

• Cargo Insurance: Covers risks associated with shipping goods, available based on tier.
• Liability Insurance: Provides coverage for Financial Liability or Payment Default Security, limits are as per the tier subscribed to.
• Dispute claims: We provide Dispute Insurance as part of the membership benefits for Platinum and Diamond members. This insurance helps cover the legal and administrative costs incurred during the dispute resolution process. Financial liability insurance or payment default security is part of our Essential gold plan too.

Claims can be filed by uploading necessary documents directly to the member dashboard under the “Claims” section. Follow the instructions provided for a seamless process.

Members have access to virtual meetings, industry conferences, seminars, and exclusive networking events.

You can register for events through the “Events & Conferences” section of your dashboard. Diamond and Platinum members receive early-bird discounts and priority registration.

We offer a mobile app for event scheduling, ticketing, and one-on-one kiosks. The app also supports notifications for upcoming events and seminars.

Businesses can promote themselves via:

• Listings on the main portal
• Feature placements during monthly virtual meetings
• Sponsored banners, kiosks, and merchandise at events (Platinum and Diamond members receive promotional discounts)

Yes, promotional campaign discounts are available based on your membership tier, with Diamond and Platinum members receiving the highest discounts.

Promotional campaigns are broadcast via WhatsApp, email, and other digital platforms, ensuring broad reach within the logistics industry, in addition to our member business promotions on our main PLNworld portal.

• Mobile App: For event scheduling, ticketing, and kiosk access.
• Document Upload System: Upload essential documents, claims, and registration paperwork through your dashboard.
• Email/WhatsApp Automation: For marketing campaigns, leads follow-ups, and notifications (Platinum and Diamond tiers only).

Yes, we offer tier-based customer support. Diamond members receive priority 24/7 support, while Platinum and Gold members have access to support during standard business hours.

• Access to a global network of logistics professionals
• Inclusion in business directories for more visibility
• Invitations to industry events and conferences
• Access to cargo and dispute insurance
• Tools for promotions and digital marketing
• Tier-based customer service support

You can network with other members through the website’s member database, at virtual meetings, and during in-person or virtual events.

We accept major credit cards, PayPal, bank transfers with industry-standard payment gateways for our subscription.

Refunds are available primarily in cases of system failure or if the service has not been provided. Please check our full refund policy in our subscription contract.

We offer a structured Dispute Resolution Process to handle conflicts between members. When a dispute arises, members are encouraged to first attempt to resolve the issue directly. If no resolution is reached, they can initiate a formal mediation request through the platform.

• Step 1: The complainant submits a claim, providing all relevant documents and details of the dispute.
• Step 2: Our internal team will review the claim and notify both parties. Mediation sessions will be scheduled within 7-10 business days.
• Step 3: A neutral mediator, provided by the platform, will facilitate discussions to help both parties reach a mutually agreeable solution.
• Step 4: If mediation succeeds, a formal agreement will be drafted, and the case is closed.

If mediation is unsuccessful, and one party is found in violation of the agreed contract terms, the following steps are taken:

• Escalation: The case may be escalated to our legal department for further review.
• Blacklisting: If a breach is confirmed and no further action can resolve the issue, the violating party may be blacklisted from the network. Blacklisted members lose their privileges, including access to the network, events, and promotional opportunities. 
• Notification: Other network members will be notified of the blacklisting, ensuring transparency across the platform.

We provide Dispute Insurance as part of the membership benefits for Platinum and Diamond members. This insurance helps cover the legal and administrative costs incurred during the dispute resolution process.

• Immediate Suspension: Once a member is blacklisted, their account is immediately suspended, and they are removed from the member directory.
• Public Record: The blacklist is visible to all members to ensure transparency and prevent future collaborations with defaulting parties.
• Reinstatement: Blacklisted members may only be reinstated if the breach is resolved to the satisfaction of both parties and the network’s standards like overdue payment clearance and a fresh contract signing with PLNWorld.

We implement strict data privacy measures and comply with industry standards to ensure your information is secure. All uploaded documents are encrypted and stored in secured platforms.

Yes, members have full control over what information is shared on their public profile in our platform. You can update your privacy settings in your account dashboard.